Privacy policy

This Privacy Policy of HEIM.PK describes how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website. We are committed to respect your privacy in accordance with laws and best international practices.

When you register, order, or browse our site, we may collect personal data such as your name, billing and shipping address, phone number, email address, and payment details. We may also automatically collect technical information about your device (IP address, browser type, device model, operating system), your browsing behavior (pages viewed, time spent, links clicked), and cookies or similar tracking technologies. This information helps us operate our site, process your orders, and improve your user experience.

We use your personal data to fulfill orders (including processing payments and arranging shipments), to communicate with you about your order status, to provide customer support, to personalize your shopping experience (for example, showing you products, you might like), and to send promotional marketing materials if you have opted in. We also use data to monitor, prevent, and detect fraudulent or illegal activity.

We do not sell your personal data to third parties for their marketing purposes. However, we may share your information with trusted service providers who perform functions on our behalf: payment gateways, delivery/courier services, data processors, or analytics providers. Any third party that we share data with is contractually obligated to maintain confidentiality and abide by data protection standards.

All customer data is stored securely. We use security measures including encryption (for payment data), SSL during data transfer, and access controls to limit who in our organization can access personal data. We retain customer data as long as needed to fulfill orders, provide support, for legal compliance, or as required by relevant laws. If you wish to request deletion or correction of your personal data, you may contact us at heimpkofficial@gmail.com / +92 3164461696 and we will process the request in line with applicable law.

We do not knowingly collect data from children under 18. If you believe we have collected data from a minor, please contact us and we will delete it.

We may update this Privacy Policy from time to time (for example, due to changes in law, our business practices, or technology). Any material changes will be notified on our website (with a revised effective date). By continuing to use the website after changes are posted, you agree to the updated policy.

If you have any questions, complaints, or requests regarding your privacy, you can reach us at:

Address: 45 Level 2 Commercial Broadway Paragon City, Barki road, Lahore
Email: heimpkofficial@gmail.com
Phone: +92 3164461696